Congratulations to our iSTAR winners for January. These subcontracting companies have gone above and beyond the normal expectations with customer service, quality work, productivity and team work.
Southern — Electrofuse: Nick Provost
“Nick came back from leave early to assist with a volume hold cable fault that had been caused by a burst water main in Heidelberg. The road could not be repaired until the damaged conduit had been repaired, so Nick’s quick response was invaluable. He also had to work in with Yarra Valley Water’s contractors, who were repairing their plant at the same time. Telstra management were also on site and Nick’s work was totally professional at all times.” Rob Ord, Team Manager, Southern
Central — Beeman Communications: Steve Hurford
“We received a CEO customer complaint that was escalated to Steve of Beeman Communications. Within 24hrs, Steve was onsite to connect the customer in a Telstra Velocity Estate. Unfortunately, there were a number of blockers due to some shortfalls in the previously constructed network. Working with the ISGM TM and local Telstra Digital TM, Steve identified a solution, sourced the material, kept the customer informed and had the service activated within 2 days. Steve continues to provide a professional service in all his dealings with ISGM but in this case exemplified the values of Teamwork, Customer Focus, Accountability and Innovation.” Luke Halley, Field Services Manager, Southern
Northern — Scuds Communications: Vinnie Scuderi
“We had an urgent job to be completed at Flagstone with a customer complaint attached to it. Vinnie rang the customer to inform them when he would be onsite and attended that morning. Due to his professional approach in getting the job done in a timely and efficient manner, the customer rang Telstra to say how happy and impressed she was with his work ethics and to pass on her thanks to Vinnie for a job well done.” Andrew Hobart, Team Manager, Northern
Western — MDR: Mike Roberts
“Mike has been subcontracting with ISGM for a while now and is an extremely capable cable jointer. Mike is an ex-Telstra technician and has also been involved with the joint remake program in SA. This is a subcontractor that gets his work and gets on with it without any delay. When Mike is jointing project work and there are faults outside of the scope which may impact on getting a Held Order completed, Mike will chase them down and get the lines serviceable. Committed to getting the work done to a high standard, Mike is truly an asset to ISGM and always willing to drop everything and help out.” Ron Parkin, Team Manager, Western SA
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